![]() ![]() ![]() Maintain acceptable performance standards including effectiveness, efficiency and quality Use all available resources (search engines, websites and internal resources) to research customer requests with the goal of delivering meaningful and valuable solutionsīuild professional relationships and rapport with customers in order to deliver personalized customer experiences Process orders, address billing questions, and resolve basic technical issuesĬonfidently make product and service recommendations tailored to customers’ needs/wants ![]() Reply to inbound customer inquiries in a call center environment All team members must be able to commute to and from site for all scheduled shifts which also includes during training. The contact center is located in Las Vegas, NV. Our site is ran in accordance with health and safety recommendations from local government and our organization. This position will require all team members to work on site. CSRs will communicate with customers primarily via phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sale problems. We are seeking bright, articulate, detail-oriented applicants with a desire to help us resolve customer issues and be brand ambassadors. The CSR position will provide superior customer support to customers of audible. ![]()
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